St. Louis – U.S. Commerce Secretary John Bryson announced the four recipients of the 2011 Malcolm Baldrige National Quality Award on Nov. 22. Among these standout organizations is St. Louis’ own Concordia Publishing House, led by president and CEO Dr. Bruce G. Kintz, a 1989 graduate of the Fonbonne University traditional MBA program. The Baldrige Award is the highest Presidential honor for performance excellence.
“It is with God’s grace that CPH has achieved a level of excellence that few major corporations realize,” Dr. Kintz said in a CPH press release. “As a Christian organization, we are humbled by our achievements and as a thriving publishing house, we are proud to represent both innovation and sustainability in this ever-changing marketplace.”
Applicants are evaluated based on the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus and results. Each recipient endured approximately 1,000 hours of review and an on-site visit from a team of examiners.
Concordia Publishing House is the official publisher for The Lutheran Church-Missouri Synod. Their products include worship resources, Christian magazines and religious music and are used by congregations, schools and families.
CPH and the other recipients will be presented with their awards during a ceremony to be held in April 2012 in Washington, D.C.
Read more about Dr. Bruce G. Kintz in the Link.