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Customer Service Rep.Posted by: Mungenast Automotive Family
Posted date: 2012-Nov-29
Location: St. Louis County, MO
Mungenast Automotive Family of dealerships seeks a full time Customer Service Representative to do follow up phone calls to our customers.
Duties include but are not limited to:
• Completes follow up calls on service, sales and customers visiting the dealerships. (These are not Sales Calls!)
• Handle customer complaints according to dealership's guidelines.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Attend all customer relations meetings at another dealership.
• Generate reports and make available for managers to access.
• Be the contact person for managers to call with questions or concerns about follow up calls.
• Data Entry and mailing letters.
• Make Customer satisfaction a department priority.
• Must be able to take detailed notes to write up meeting minutes.
• Strive for harmony and teamwork within the department.
Candidates must have an excellent work ethic, dedication, be customer oriented, have the ability to multi-task, and a passion for customer relations.
Professional image and appearance is required.
Full benefits include: paid vacation, profit sharing, medical ins., dental ins., life ins., 401K.
$10-$12 per hour depending on experience.
Schedule is 9:00am- 6:00pm Monday through Friday.
Email résumé careersmungenast.com ATTN: Customer Service Rep.