Advisor Administrative Assistant

• Handle client service requests; review all insurance and investment applications, account changes and related paperwork within limits of licensed authority.

• Process client service requests, such as billing changes or discrepancies, address/beneficiary/owner/name changes, policy loans, rescinds, surrender requests, etc. Forward applications and service forms to the appropriate entity in a timely manner.

• Use various computer systems and internet/intranet to research and provide information to clients and Financial Advisors. Run inforce and rollover illustrations.

• Maintain accurate records and client files fulfilling compliance directives.

• Order and follow up on underwriting requirements and service requests. Monitor timely completion of business processing using various systems and methods such as VISTA, e-retriever Online Service Center. Communicate status to clients and Financial Advisor.

• Schedule and confirm appointments for Financial Advisor, answer phones, take messages and greet visitors. Handle routine inquiries independently and within limits of licensed authority.

• Use and maintain the client management system to facilitate marketing efforts, increase client/prospect contact and enhance service delivery.

• Develop and send client/prospect letters and communications. Ensure compliance guidelines are followed for mass communication.

• Prepare sales proposals using software systems and client information gathered by the Financial Advisor. Sales proposals may include: financial needs analysis, Harmony sales illustration system, Model Portfolio Accumulation System (MAPS) risk tolerance and time horizon analysis system, other sales illustrations and research tools.

• Research various prospecting tools such as compliance approved letters/mailers, lead sources, make modifications and coordinate efforts at the direction of the Financial Advisor.

• Provide miscellaneous administrative assistance as needed using individual judgment and problem solving skills (i.e. maintain supplies, handle mail, etc.).

• Must have high level of interpersonal skills to handle sensitive and confidential situations.

• This position requires demonstrated poise, tact and diplomacy.

• Work requires attention to detail in such things as composing, typing and proofing materials, establishing priorities and meeting deadlines.

• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

• Excellent initiative, ability to learn quickly and work independently.

• Strong organizational and problem solving skills to ensure excellent client service and expedient business processing. 

• High School Graduate

• Two or more years of experience in an office environment.

• Life & Health

• Series 6

• Series 63

• Word processing

• Spreadsheets

• Outlook

• Internet

• Computer

• Voice messaging systems

• Fax

• This position requires working in an office environment.

• This position usually works a standard work week.

• This position may be required to work occasional overtime hours.

• This position involves very little travel.