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Part Time Call Center SpecialistPosted by: Weekends Only
Posted date: 2013-Mar-15
Location: St. Louis County, MO
Weekends Only has immediate openings for Part-time Call Center Specialist at our QCC located at the Bridgeton location.
The Part-time Call Center Specialist will answer every customer call professionally in a welcoming manner to ensure that all WEO Customers receive the most courteous care and the fastest problem resolution. Perform complex troubleshooting and resolution of customer issues in a call center environment as well as following all Company processes and procedures to ensure efficient processing of all POS transactions.
With five retail locations (Mid Rivers, Bridgeton, Fairview Heights, South County, & West County), Weekends Only has quickly become the most shopped furniture retailer in St. Louis and is not only a fun place to shop, but a great place to work. If you thrive in a fast-paced work environment and are driven by high performance goals and professional growth, Weekends Only is the company for you.
At Weekends Only, we’re Only looking for team players that value open communication and honesty as well as opportunities for personal and professional growth.
Qualified candidates for this position should possess:
Ø 1 – 3 years experience working in a retail or call center environment, responsible for communicating directly with customers
Ø Good problem solving skills: able to solve situational problems using experience and trained techniques
Ø Excellent alpha-numeric data entry skills; good basic math skills (addition, subtraction, multiplication, division, percentages)
Ø Skilled at using computer software in a business environment, including Microsoft office suite and other company enterprise
Ø Knowledge of point of sale process, including credit transaction.
Ø Impeccable verbal communication skills and phone etiquette to interact with customers,
particularly the ability to listen with empathy and understand the customer’s situation
Ø Ability to meet and exceed customer needs through problem resolution techniques
Ø High School Diploma or GED
Ø Ability to maintain confidentiality regarding customer information
Ø 1-3 years of Call Center experience
Ø Experience with accounts receivable reconciliation
Ø Knowledge of basic general ledger accounting concepts
Ø Advanced problem solving skills: able to solve new problems using creativity and collaboration
Ø Willingness to grow and ability to lead others
Weekends Only offers competitive salary and other benefit plans for our employees.
Please apply online at www.weekendsonly.com. This position is located at the Bridgeton location under the Leads and Supervisor category.
Weekends Only is an equal opportunity employer. EOE.