1. Supervise shelter residents, monitors, the lead monitor, and volunteers. Hold individual consultations as appropriate.
2. Recruit and screen individuals for employment. Complete hiring packets for DFB approval.
3. Assume ultimate responsibility for providing 24 -7 shelter coverage. Fill in as needed.
4. Lead orientation and on-going training for shelter staff. Hold regular staff meetings.
5. Assist in the development of shelter policies and procedures. Enforce policies and procedures at all times.
6. Monitor all shelter expenses, submit bills and check requests to Corps in timely manner, and keep spending within budget limits.
7. Monitor existing program services, implement changes as needed, and create new services as appropriate, under the direction of the Regional Shelter Administrator with input from the Corps Officers and in accordance with Salvation Army standards.
8. Maintain resident case records and shelter statistical program records in accordance with Salvation Army standards and the requirements of various funding sources.
9. Monitor the physical condition of the shelter facility and coordinate with the Corps maintenance staff to correct problems and defects.
10. Interview, assess resident needs and develop case plans to achieve successful client outcomes; work with staff and clients to monitor progress
11. Conduct and coordinate, through external resources, regularly scheduled life skills and self help group activities.
12. Facilitate weekly group sessions with clients during evening hours.
13. Oversee safety and health of clients.
14. Carry a cell phone to respond to shelter problems as necessary.
15. Participate in community agency social services meetings. Build strong relationships with other service providers in the area.
16. Build and maintain strong relationships with local housing providers to assist clients transitioning out of emergency shelter and in to more permanent housing.
17. Assist the Regional Shelter Administrator in the preparation of funding requests, and grant applications to state, local, and private funders, including the United Way to support shelter operations.
18. Complete and submit program monitoring reports to appropriate funding sources.
19. Enforce client confidentiality, proper client boundaries and comply with Safe From Harm guidelines.
20. Support the mission of The Salvation Army and its programs by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.