Scottrade, Inc. has an Asia Pacific Call Center Intern position available in Saint Louis, MO. The main purpose of this position is to learn about and assist with essential operational functions of our Asia-Pacific business. This includes working with our Asia-Pacific customer service center, new account and account maintenance departments, and/or our quality control area.
This position will be responsible for performing a variety of the following functions:
* Follow up on international account leads, missing information, W-8BEN updates, and initial deposits.
* Open and sort incoming mail.
* Set up international new accounts.
* Process, file and scan existing and new accounts paperwork.
* Assist in processing account maintenance requests, including account updates, fund deposits and withdraws.
* Follow up on undeliverable emails and returned mail.
* Answer incoming calls and instant messages, or emails regarding new account applications, account maintenance or other inquiries as authorized.
* Assist with quality control reviews.
* Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
* Must be able to speak, read, and type in English and Chinese (Mandarin required, Cantonese a plus).
* Quick and accurate data entry and typing skills in English and Chinese.
* Excellent attention to details.
* Must be able to maintain a high degree of confidentiality.
* Ability to use multi-line phone system.
* Ability to follow instructions.
* Basic level proficiency with Microsoft Word, Excel, and Outlook.
* Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude.
EDUCATION & EXPERIENCE:
* Currently enrolled in a College or University pursuing a degree in Business, Finance or related field.
* Must be able to work 15-30 hours per week for a minimum of 2 consecutive semesters.
Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.
Languages Cantonese - Spoken, Cantonese – Written, Mandarin – Written, Mandarin - Spoken, English – Spoken, English – Written
Location MO - St Louis