State Authorization for Distance Education

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State Authorization Reciprocity Agreement

The following information is for prospective and current Fontbonne University online students who will reside outside of Missouri while enrolled in online courses and programs.

State Authorization Reciprocity Agreement (SARA) is a national initiative to provide more access to online courses and programs while maintaining compliance standards with state regulatory agencies.

Fontbonne University became a SARA institution in the state of Missouri in January 2016.

SARA Logo

National Council for State Authorization Reciprocity Agreements
http://nc-sara.org/

Online Student Complaints and Grievances

Fontbonne University is dedicated to providing an excellent educational experience for all students. The University recognizes the importance of resolving student concerns and grievances in a timely and effective manner. All students, whether taking classes online or on campus should go through Fontbonne University’s administrative procedures, which include meeting with his or her faculty member, academic advisor, or campus director, or through a more formal process of grievance as outlined below.

Academic Concerns and Grievances

Academic Appeals Process
Undergraduate Information and Graduate Information

Contact:
Office of Academic Affairs
Interim Vice President, Academic Affairs
Dr. Adam Weyhaupt
(314) 889-1460

Student Disability Services and ADA Compliance
Undergraduate Information and Graduate Information.

Contact:
Office of Academic Affairs
Academic Support & Accommodations Coordinator
Regina Wade Johnson
(314) 719-3627

Academic Integrity/Honesty
Undergraduate Information and Graduate Information

Contact:
Office of Academic Affairs
Interim Vice President, Academic Affairs
Dr. Adam Weyhaupt
(314) 889-1460

Academic Advising
Undergraduate Information and Graduate Information

Contact:
Director Academic Advising
Lee DeLaet
(314) 889-4539

Transfer of Credits
Undergraduate Information and Graduate Information

Contact:
Office of the Registrar
registraroffice@fontbonne.edu

Payments/Business Office
Undergraduate Information and Graduate Information

Contact:
Business Office
(314)-889-1405

Financial Aid
Undergraduate Information and Graduate Information

Financial Aid Department
fbufinaid@fontbonne.edu
314-889-1414

Non-Academic Concerns and Grievances

Notice of Non-Discrimination
Contact:
Title IX Coordinators
Associate Vice President for Student Affairs
Carla Hickman
(314) 889-1416

OR

Danielle Doefler
Associate Athletic Director
(314) 889-4540

Sexual Harassment
Contact:
Director of Human Resources
Linda Pipitone
(314) 719-8017

Other Resources
Student Affairs
The Griffin Scratch Student Handbook

Student Complaint Policy

Fontbonne University is dedicated to providing an excellent educational experience for all students. The university recognizes the importance of resolving student concerns and grievances in a timely and effective manner.  In registering concerns and filing appeals, Fontbonne students must follow the policies and procedures that have been established by the university or within the unit about which the concern is being filed. Generally, these policies and procedures require that students begin by discussing the matter with the staff, faculty, or department in which the issue originated. Notable exceptions include complaints alleging discrimination or harassment.

If a student believes that a policy or procedure has been incorrectly or unfairly applied in his/her particular case, or a complaint does not fall within a specific policy, and efforts to resolve the concern have not been successful, the student may file a formal complaint. A formal complaint must:

  • Be made in writing using the Fontbonne University Student Complaint Formand signed by the student;
  • Include the name and contact information of the person filing the complaint, and a brief description of the circumstances including who has been involved and the current status;
  • Be submitted to the Office of Academic Affairs.

Upon receipt in the Office of Academic Affairs, formal complaints about a faculty or staff member in an academic department or regarding a course or academic program will be directed to the Dean of the college housing the object of the complaint.  Other formal complaints will be directed to the Vice President responsible for the department or individual against which the complaint is made.  Formal complaints about a Vice President will be directed to the Office of the President.

Upon receipt of a formal complaint, the office of that Dean or Vice President will acknowledge the complaint and maintain a record of when the complaint was received, any actions taken, and the final resolution.  Students should receive an official response to complaints within 30 days.  The receiving office will send notice of the final resolution to the Office of Academic Affairs, which maintains a record of all formal complaints. 

The Missouri Department of Higher Education serves as a clearinghouse for postsecondary student complaints. This webpage contains information about the complaint process and includes instructions on how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes. The MDHE complaint policy may be found at http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION.pdf.

The Missouri Attorney General’s Office website may be found at http://ago.mo.gov.

This policy and other important Consumer Information can also be found here: https://www.fontbonne.edu/consumer-information/

Distance Education Students – Filing Complaints

Students not residing in the state of Missouri during the time of attending online courses should also follow Fontbonne’s internal administrative procedures listed above. However, if the issue or complaint is not resolved at the institutional level, a student residing in Missouri or in a SARA member state may file a complaint to the Missouri State Portal Agency or the Higher Learning Commission.

Dr. Laura L. Vedenhaupt
Director of Proprietary School Certification
Department of Higher Education and Workforce Development
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
Laura.Vedenhaupt@dhewd.mo.gov

Higher Learning Commission
https://www.hlcommission.org/HLC-Institutions/complaints.html

Out-of-State Complaints Process

Distance students residing outside of Missouri in non-SARA member states may file a formal complaint with their home state authorizing agency if the issue cannot be resolved internally.

National Council for State Authorization Reciprocity Agreements SARA States

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